Privacy policy

Smart Wire is a division of Titan X Solutions ("we", "us"). This policy explains what we collect through this website, our client portal and our forms, and what we do with it.

What we collect

• Forms you send us: site-survey requests, service requests and job applications include your name, company, email, phone, site address and whatever you type into the message. Applications may include a résumé you upload.
• Client portal: if you are a client contact, your name, email and phone, plus the jobs, invoices, tickets and documents related to your organization.
• Payments: invoices are paid through Stripe. Card and bank details go directly to Stripe and are never stored on our systems. See Stripe's privacy policy.
• Calls and email: when you call or email us, we keep a record (number, time, message) so we can follow up.
• Basic site analytics: we do not currently use analytics or advertising trackers.

How we use it

Only to respond to you, schedule and perform work, send quotes and invoices, provide support, evaluate applications, and keep our business records. We do not sell your information, and we do not share it except with service providers that help us run the business (for example email hosting, payment processing and our internal ticketing), who may only use it for that purpose, or when the law requires it.

How long we keep it

Project, invoice and support records are kept as long as needed for warranty, support and tax/legal requirements. Unsuccessful job applications are deleted within 12 months. You can ask us to delete information we no longer need.

Security

Staff systems are only reachable over a private network, connections are encrypted, and access is limited to the people who need it.

Your choices

To see, correct or delete your information, or with any question about this policy, contact us at support@titanx.solutions or (507) 609-5339.